Friday 17 December 2010

Top-10 North American Bank to Deploy NICE Process Enforcement Business Solution in a 7-digit Deal to Improve Compliance of Over 25,000 Tellers across Hundreds of Branches (United States) on Reportlinker - December 2010

Top-10 North American Bank to Deploy NICE Process Enforcement Business Solution in a 7-digit Deal to Improve Compliance of Over 25,000 Tellers across Hundreds of Branches

United States

  • Company news
  • PR Newswire
  • Dec 7, 2010

RA'ANANA, Israel, Dec. 7, 2010 /PRNewswire-FirstCall/ -- NICE Systems Ltd. (Nasdaq: NICE), the worldwide leader of intent-based solutions that extract insight to impact business performance, reduce financial risk and ensure safety and security, today announced that a top-10 North American bank will be deploying the new NICE Process Enforcement business solution. The bank will be deploying the NICE solution in hundreds of its branches to enforce process adherence and ensure regulatory compliance of over 25,000 branch tellers. The solution will access information from multiple existing systems to provide real-time next-best-action and procedural guidance directly to the teller's desktop to support chat, phone and branch face-to-face customer interactions. This major North American bank had identified a number of recurring front-office errors that can lead to noncompliance and create back office rework. Avoiding such errors required real-time intervention to make sure that tellers are following the right process steps, saying the requisite disclaimers and filling out the correct bank forms when executing common banking transactions.   The bank was looking for a solution that would enable a large number of key improvements to front office processes and procedures, which are critical to ensuring compliance. The bank was also seeking a solution that could be deployed without the high cost and lengthy customization cycle that are normally associated with new enterprise-wide...

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