Pronexus - interactIVResponse Blog

Blog Posts

Interesting thoughts and ideas on Interactive Voice Response (IVR) and computer telephony. Join the conversation!

If you have topic suggestions, please forward them to marketing@pronexus.com.

• Blog • April 28, 2011

  Customer Application Spotlight: Vocantas’ Utilities OnCall0

  Pronexus recently sat down with one of our customers, Vocantas, to talk about their utilities IVR application built with VBVoice, Utilities OnCall.

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• Blog • April 25, 2011

  Save money with self-service IVR applications0

  Self-service IVR technology allows users who are seeking assistance or information to automatically obtain this assistance without the need of human operators. Self-service provides customer assistance 24 hours a day, 7 days a week. Businesses often look to IVR self-service as a way to offload many mundane, repetitive tasks that otherwise fall to their staff. The business benefit of this approach is that the business can handle more calls with fewer representatives, saving scarce resources for more challenging and higher-value tasks.

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• Blog • March 14, 2011

  IVR in Municipal Government0

  In my last blog post, I talked about how banks and financial institutions can greatly benefit from IVR technology. Another industry that has begun to utilize IVR to communicate with their residents is Municipal Government. Municipal Government organizations, including City Hall and courts, are realizing the benefits of automating some of their services.

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