SpeechTEK 2011

CONNECTING WITH CLIENTS The latest innovations in speech technologies and strategies have heightened customer expectations and are transforming the role of the call center. Automated outbound calls are getting a great deal of attention for their ability to inform customers to pick up goods, reorder products, and notify customers about promotional opportunities. Outbound calls also notify citizens of location-specific news and emergencies, such as school and road closures, weather reports, and evacuation notices. However, the focus of new developments isn’t limited to one-way outbound messaging. Organizations must have the ability to listen and respond to customer wants and needs in a timely manner. Customers demand to be heard and they want organizations to respond.

FREE Flip UltraHD Camcorder! Register for SpeechTEK 2011 before July 2nd and receive a FREE Flip UltraHD Camcorder. Register Now! (Flip UltraHD Camcorder offer valid with purchase of Premier, Full Conference or All Access pass. Promotion ends July 2nd, 2011 or while supplies last)

-->

Conference Session Tracks: Attend tracks devoted to Business Strategies, Customer Experience, Technology Advancements, and Voice Interaction Design.

Virtual Tracks: Listen to sequences of presentations devoted to specific topics, including multimodal applications, cross-channel applications, analytics, speaker identification and verification, and more across the traditional vertical conference tracks.

SpeechTEK 2010 Awards

Who are the stars of the speech technology industry?

Nominate them today

The results will be revealed in the July/August 2010 issue of Speech Technology magazine and presented at the 2010 SpeechTEK Show in New York - August 2-4, 2010. Deadline for submissions is April 30.

-->

SpeechTEK Labs: View the latest speech technology products, talk to developers, and speak with judges who will evaluate solutions in the following five lab sessions: analytics, development tools, in-car systems, natural language and translation, and voice-enabled personal assistants.

SpeechTEK University: Gain in-depth understanding from half-day courses on the latest techniques and technologies.

Targeted Training: Attend these brief, focused sessions for useful insights on various topics, and take home practical skills that you can use to improve speech at your organization.

Receptions: Relax and exchange experiences and insights with others. Network with the experts.

Join us in New York City and explore the rapidly expanding horizons that can position your company to take advantage of our recovering economy.

SpeechTEK 2011

Monday 9:00 a.m. - 10:00 a.m. WELCOME & OPENING KEYNOTE Responding to the Voice of the Constituent/Customer David Gergen , Senior Political Analyst - CNN The internet, mobile devices, and social media are having such a profound effect on the way people acquire and share information that it’s changing the course of history. From the latest U.S. presidential and congressional shifts to political unrest in the Middle East, an inescapable truth has emerged: People want to be heard and they want the governments and organizations that serve them to respond to their needs. Failing to do so, as recent events have shown, can inspire a severe backlash that threatens a change in leadership and government stability. Drawing on his extensive political experience and acumen, David Gergen will explain why this is happening and how businesses can avoid the mistakes of government leaders. Tuesday 9:00 a.m. - 10:00 a.m. KEYNOTE PANEL Mobility — A Game-Changer for Speech? Bruce Pollock, Vice President, Strategic Growth and Planning - West Interactive Mike Phillips, Chief Technology Officer - Vlingo Mazin Gilbert, Executive Director of Technical Research - AT&T Vlad Sejnoha, Vice President, Chief Scientist - Nuance Communications New mobile devices are dramatically changing how customers interact with businesses. This panel of industry experts describes what new applications will be supported on mobile devices, discusses how speech technologies will be used by these applications, and describes how voice user interfaces will be integrated with graphical user interfaces. Will users embrace voice as they have embraced keypads on mobile devices? Are speech recognition and natural language processing able to process user speech into mobile devices? Will speech-enabled mobile applications replace IVR applications? Learn the answers to these questions and more during this keynote panel. Wednesday 2:15 p.m. - 3:15 p.m. CLOSING KEYNOTE Prescription: What’s Needed to Move Speech Forward? Susan L. Hura, Principal - SpeechUsability James A. Larson, Vice President - Larson Technical Services With the IVR market becoming saturated, industry consolidation, and the remaining customer distaste for automated IVR systems, what’s needed to move the speech industry forward? Speech technology holds the promise of enabling customers and businesses to connect in a timely, effective, and engaging manner, but how can businesses achieve this goal? The hard reality is that the industry must embrace change or become obsolete. The days of separate voice-only and visual-only interactions are gone. An organization must enable customers to get the same information via any channel (IVR, web, mobile applications, social networks, or face-to-face interaction) and enable them to switch channels seamlessly without losing information. This closing keynote presentation reviews the best ideas presented at the conference and adds suggestions for how to improve the interaction between customers and businesses in this smartphone age.

SpeechTEK Labs This year marks our fourth SpeechTEK Labs in which attendees can sample the latest speech technology products, talk to developers, and speak openly to our expert panel of judges about the technology. These sessions, which take place on Monday, will provide objective evaluations of new speech technology and show how speech is breaking new ground in various industries. Attendees will have the opportunity to evaluate speech products in the areas of speech application development tools, analytics, and voice biometrics. As an added benefit, the judges will issue ratings of the tools to provide further guidance to attendees. Full Schedule Sunrise Discussions SpeechTEK will host early morning discussions on Monday, Tuesday, and Wednesday for business professionals, project leaders, designers, and developers to openly talk about the topics listed below. This is a great opportunity for attendees to network, discuss challenges, and share ideas with peers and speech technology professionals. Full Schedule SpeechTEK University If you are considering deploying a speech application or looking to expand your knowledge base, be sure to attend a SpeechTEK University course. SpeechTEK University courses are in-depth, focused, 3-hour seminars on topics of special interest to speech technology and information technology professionals. Taught by experienced instructors, STEK University courses offer a structured and participatory learning experience. These are separately priced or may be purchased as part of your conference registration. Full Schedule Customer Case Studies Customer case study presentations marked with a Customer Case Study icon give you insight into how speech technologies are being applied in real-world situations. Presenters share how they successfully procure and deploy existing speech applications and how they avoid common pitfalls. In addition to formal conference sessions, there are many networking opportunities to meet other customers, including breakfasts, session breaks, lunches, receptions, and informal gatherings of customers with similar interests. Full Schedule SpeechTEK Show and Exhibition Visit any of the informative exhibits to learn about the latest products and services from all of the major speech technology vendors. Compare technology from multiple vendors and determine which products are most suited to your business needs monday, august 8 5:00 p.m. – 7:00 p.m • Grand Opening Reception tuesday, august 9 10:00 a.m. – 5:00 p.m wednesday, august 10 10:00 a.m. – 2:00 p.m

 

SpeechTEK 2011 Virtual Tracks

analytics C101: Best Practices for Using Analytics D102: Make Better Decisions With Multichannel Analytics LAB 2: Analytics cloud-based services SD102: Voice Mashups and the Rise of APIs D201: Plug-and-Play Speech Application Architectures SD302: The Benefits and Drawbacks of Hosting evaluation A104: Improve Speech Applications Through Customer Feedback B104: The Value of User Research B303: AVIxD PANEL—Where Does Speech Make Sense? C201: Measuring User Experience C301: Speech Application Tuning Considerations mobile applications Keynote: Mobility — A Game-Changer for Speech? A201: The Role of Speech in Smartphones C202: IVR + Mobile = Better Customer Care C204: Enhance Smartphone GUIs With Speech B301: Can Speech Compete With Mobile Apps? Keynote: Prescription: What’s Needed to Move Speech Forward? STKU-3: Voice-Enabling Mobile Apps for the Android and iOS STKU-6: Designing and Building Multimodal Applications multichannel A101: Assessing the Phone’s New Role B101: What Users Expect From Multichannel Self-Service C103: Creating Positive Multichannel Experiences C105: Enabling Effective Channel Mixing and Switching mc D102: Make Better Decisions With Multichannel Analytics

multimodal Keynote: Prescription: What’s Needed to Move Speech Forward? D101: How to Make Voice and Video Calls C104: Powering the Connected Car With Voice SD203: What Speech Designers Can Teach Multimodal Designers C204: Enhance Smartphone GUIs With Speech natural language processing A203: Natural Language: False Hopes or True Benefits? STKU-5: Introduction to Natural Language standard development languages D202: Managing Phone Calls B203: What VUI Standards Are Possible? D205: Standard Languages for Implementing Voice Applications SD303: Standards for Developing Speech Applications on Smartphones — What’s Needed? voice biometrics and speaker identification and verification SD103: Speaker Biometrics Basics SD201: Best Practices for Voice Biometrics C102: Using Biometrics to Improve Workflow and Prevent Fraud D103: Voice Biometrics—More Security for Sensitive Information LAB 3: Voice Biometrics

ITIResearch.com A collection of market research and reports for executive management and business & IT professionals

via speechtek.com